FAQs
What type of Foodservice business can enter into the promotion?
This promotion is open to foodservice businesses operating in Australia, such as full-service restaurants and cafes, pubs or clubs, independent quick service restaurants and privately owned health and aged care operators. Government owned, government-controlled or government-affiliated entities and facilities are not an Eligible Business.
Can individuals enter the promotion?
No. Only Eligible Businesses can enter. Entries must be submitted by an Authorised Representative who is an Australian resident, is 18 years or over and is employed by the Eligible Business.
When does the promotion start and end?
Promotion starts 12:01am AEST on 31 August 2026.
Promotion ends 11:59pm AEDT on 30 November 2026.
What Lemnos Foodservice products do I need to purchase to enter?
Your Eligible Business must order any of the following products from the Promoter or a wholesaler during the Promotional Period on behalf of the Eligible Business:
- Lemnos Traditional Fetta 2 kg Bucket
- Lemnos Traditional Fetta Cubed 2 kg Bucket
- Lemnos Danish Style Smooth Fetta 2 kg Bucket
- Lemnos Persian Style Marinated Fetta 2 kg Bucket
- Lemnos Cyprus Style Haloumi 2 kg Bucket
- Lemnos Crumbled Fetta 5 kg Bag
- Lemnos Traditional Fetta 12 kg Bucket
- Lemnos Traditional Fetta Cubed 12 kg Bucket
- Lemnos Cyprus Style Haloumi 600 g
How do I enter the promotion?
Once you have made a Qualifying Order:
- Visit promo.lemnosfoods.com or Scan the Promo QR code
- Complete the online entry form with details of your purchase including the invoice number of the Qualifying Purchase
- Agree to the Terms and Conditions and Privacy Policy
- Submit your entry
Each valid entry gives you the chance to win a Daily Prize and gains the business an entry into the $15,000 Major Prize Draw.
How many times can I enter?
- One (1) entry per Qualifying Order
- Five (5) entries per Eligible Business per day
What are the prizes?
Daily Prizes:
- 92 x $100 Virtual Visa Gift Cards
There is one (1) Daily Prize available each day during the Promotional Period.
Major Prize:
- 1x $15,000 cash prize, awarded via EFT to the winning Eligible Business.
Can I win a Daily Prize more than once across other days of the promotion?
Yes, each valid entry gives you the chance to win a Daily Prize.
What's the total prize pool?
The total prize pool is valued up to $24,200.
Do I need to provide Proof of Purchase?
Yes. You must keep the tax invoice for all entries you submit as proof of purchase.
If you are notied as a provisional winner of the $15,000 major draw or as a daily winner, and Lactalis and/or Lactalis‘ wholesaler cannot verify your Qualifying Purchase, your entry may be disqualified and no prize will be awarded.
When is the Daily Prize awarded?
The Daily Prize winner will be selected via a predetermined randomly generated “winning moment” determined by an algorithm. The first entry received after the predetermined winning moment for that day will be deemed the provisional winner of that day’s Daily Prize (subject to verification).
How will winners be notified?
Daily prize winners will be notied instantly on screen, and be sent an email confirming their prize (subject to verification of the Qualifying Purchase). If verified, you will receive an additional email containing your Visa Gift Card.
The Major Prize winner will be notied via phone and email within 7 days of the draw. Subject to verification, the Major Prize winner will be required to confirm their business and payment details.
Winners’ business names and postcodes will be published online at promo.lemnosfoods.com/winner by 1 Jan 2027 or within 30 days.
What if I win but my business cannot accept the prize?
The prize will be forfeited and entered into the Unclaimed Prize Draw.
How long will it take to receive my prize?
Daily Prizes: Virtual Pre-Paid Visa Gift Cards will be emailed within 1 month to the entrant, once the Qualifying purchase has been verified.
Major Prize: EFT payments will be processed once winners have been verified, usually within 30 days of the draw.
What if I don’t receive my Instant Prize email?
Please check your spam or junk email folder first. If you chose SMS as your preferred communication, please check your messages. If you still can’t find it, contact our support team here for assistance.
Why should I add your email address to my Safe Sender or Recipient list?
Some email providers, such as Microsoft Outlook and Hotmail, can occasionally block or filter automated email, even when they are legitimate and not considered spam. This can sometimes prevent important emails from reaching your inbox. To ensure you receive important updates about your entry, including prize notifications and claim instructions, we recommend adding our email address, support@promo.lemnosfoods.com, to your Safe Sender or Safe Recipient list. This helps your email provider recognise our messages as trusted and reduces the chance of them being blocked or sent to your junk folder, and helps ensure you receive any prize notification or claim email without delay.
Can multiple employees from my business enter?
Yes. Multiple Authorised Representatives can submit entries on behalf of your business, as long as all entries meet the Terms and Conditions.
Can I win both Daily Prizes and the Major Prize?
Each valid entry gives you the chance to win a Daily Prize and also automatically enters the business into the Major Prize Draw. For clarity, only an Eligible Business can win the Major Prize.
What if I lose my Virtual Visa card email?
If you accidentally delete or lose your Virtual Visa Card email, check your spam/junk folders or contact the Customer Support team here to request assistance. You may be required to provide proof of the winning entry.
What if I encounter technical issues when entering?
If you experience any technical difficulties when submitting your entry, please take a screenshot of the issue and contact our support team through the website via contact us. Entries must still comply with deadlines stated in the Terms and Conditions.
What if my Virtual Visa card doesn't work?
If you experience issues with your Virtual Visa Gift Card, please contact the support team at www.myprepaidcentre.com.au or call 1800 778 619 for assistance. Ensure you activate your card within the 36-month validity period.
What if I made a purchase but forgot to enter?
Unfortunately, entries must be made within the Promotional Period and in accordance with the rules. Late entries will not be accepted.
Is my personal information safe?
Yes. We respect your privacy and handle all personal information in accordance with Lactalis Australia’s Privacy Policy. You can view the full policy at https://www.lactalis.com.au/our-policies.
Who is running the promotion?
The promotion is run by Lactalis Australia Pty Ltd (ABN 56 072 928 879), Level 5, 100 Melbourne Street, South Brisbane, Queensland 4101.
I need Further assistance.
For Promotion queries or assistance, please Contact Us and one of our friendly Support Team will endeavour to respond to your query within 2 business days.